Last updated on Dec 1st 2025

MIDDEX believes in helping its customers as far as possible, so we therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Refund/replacement can be made if the customer proofs that the quality of product delivered is not good or is not what he/she ordered.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of any Refunds approved by the MIDDEX, it’ll take 1-2 days for the refund to be processed to the end customer after pickup of the product.